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Arena block from east

Block 1120/6th Avenue from north

Construction cuts Fios cables then won't let technicians on site to fix it

Location: 
Dean & Carlton behind the fence
When: 
December 4, 2015 - 3:00pm

Received from my neighbor this evening

Hello Everyone,

As I am sure many of you have now noticed, the tv Internet (and perhaps phone?) is out in our building. I

If you have a different carrier, good for you :)

I have been on the phone with Verizon. A technician came out this afternoon but couldn't resolve any issues because the poll that houses all of the necessary wiring and information is within the construction site walls and they were not able to get access. The tech doesn't know what the issue is or how to resolve this until they can see what's happening at the poll site.
This access will not be granted until Monday and still there are no garuantees when they issue will be solved.

Jennifer, any idea who we need to contact to tell them of this issue? According to the tech, the construction walls should have been built around the poll so access would always be possible. The supervisor in charge today would not grant access to the technician leaving those on our block who pay for Internet, phone and tv through Verizon's Fios without service.

A note to the rest of those having issues. Please call Verizon and put in a repair request. There is a good chance that a tech being called out to service a box for one apartment cannot touch another (inefficient, yes). With enough calls, perhaps our building can all get on the same repair ticket.

Severity
The nature of the threat posed by the incident or impact.
Frequency: 
One time
Impact: 
Personal injury
 #

311 response

Priority: -> normal
State: -> New
Client: -> Public

My neighbors & I tried to file 311 complaints but were unable to because the city's response to categorize it as a civil matter. The 311 operator suggested we file complaints about this issue with the NYS Public Service Commission .

 
 #

311 response

My neighbors & I tried to file 311 complaints but were unable to because the city's response to categorize it as a civil matter. The 311 operator suggested we file complaints about this issue with the NYS Public Service Commission .